Our Contact Center Solutions are a full-service suite of sales and support teams. We understand the importance of partnership, transparency, and scalability in this market and we are here for you to help your reach your business goals saving you money and time.
BPO Services
Why BPO Services?
Benefits of Business Process Outsourcing
Increased Flexibility
Outsourcing offers a range of advantages beyond just streamlining business operations. For instance, it provides increased flexibility in several key areas. By tapping into different markets, you gain access to a wider talent pool, benefit from extended time zones and round-the-clock support, and enjoy greater scalability, among other benefits.
Efficient Scalability
Building an in-house team can be a challenging, costly, and time-consuming endeavor. Outsourcing can alleviate these burdens by delivering a fully-equipped and highly trained team ready to scale your services as needed. For rapidly growing businesses, Business Process Outsourcing (BPO) minimizes the hassles of scaling and helps maintain smooth operations as you expand.
Cost Savings
Outsourcing business processes typically offers a more cost-effective solution compared to hiring and managing them in-house. It provides advantages such as location flexibility, enhanced efficiency, and lower overhead and training expenses, enabling your team to achieve more at a significantly reduced cost.
Services
Provider Services
Our global experience and Physician Help Desk allows physicians to connect to knowledgeable advocates who can answer questions quickly and accurately
Insurance Sales
We have an experienced telesales team who can effectively tell the story of your brand and value proposition, while exceeding the highest levels of compliance.
Dental Groups
Our dental advocates provide support for appointment setters, outbound marketing acquisition and general dental group support.
Marketing Support
Our team of marketing specialists design digital, drip, and social marketing initiatives along with organizing events aimed at achieving your growth objectives.
Credentialing & Onboarding
Our team is proficient in managing credentialing and onboarding, capable of navigating any potential pitfalls to ensure a smooth and pleasant experience.
Benefit Navigation
AI-powered tech-enabled conversations ensure that your team members receive a white glove, bespoke experience and fully realize the depth of the benefits they are receiving, greatly reducing churn and leading to increased LTV. Our retention campaigns contain predictive analytics to win back your members allowing for continual service.
Member & Provider Surveys
With decades of experience, we have the understanding and capability to create, complete, and report on a variety of survey reports such as: PASS, HRA, New Member, Vendor & NPS.
Revenue Cycle Management
We have the industry expertise to increase lost revenue up and through 180-day cycles, insuring revenues flow more smoothly.
Infrastructure
Our advanced infrastructure and robust bandwidth enable us to deliver efficient and streamlined support while handling your business processes. You can count on our facilities and resources to be both secure and reliable.
Tech Deck
Keystone Advisors stands out in the industry with one of the best tech decks available, providing our partners with unparalleled access to cutting-edge technology without the need for significant investments in their own systems. By leveraging our advanced tech infrastructure, partners can seamlessly integrate top-tier solutions into their operations, ensuring they stay ahead of the curve while optimizing their resources and capabilities.
Tenured Leadership
Keystone Advisors prides itself on our culture and leadership that brings the “secret sauce” to our success. You will find from the top down we are focused on excellent leadership and knowledge in the industry.
State-Of-The-Art Facilities
Our headquarters, located in Houston, spans 30,000 square feet and is designed to accommodate over 200 employees. Recently remodeled in 2024, our facilities feature cutting-edge technology and infrastructure, creating an outstanding environment for delivering world-class solutions.
NAIC Codes
- 52- Finance and Insurance
- 5242- agencies brokerage
- 5251-Insurance Employee Benefits
- 524210- Call Centers
- 561422- Telemarketing call centers
- 561421-Customer service call centers
- 611710- Nutrition, Wellness coaching and education
Vendor Information
- Cage Code: 89MB2
- Duns Number :053481174
- MBE / SBE: DL05404
- WBENC: WBE1901088
- HUB : 14648761956 00
Business References
- Harris Health System
- CHRISTUS
- Molina Health Plan
View our Capability Statement
